Shipping info

Note: Customer is responsible for paying any Customs Taxes and Duties imposed by the destination country.

Below are the standard estimated delivery timeframes:

All International and GCC shipments are tracked by a unique tracking number from one of our Shipping partner: DHL and is shared once the shipment is fulfilled.

Refunds, Returns & Exchanges

Under no circumstances will monogrammed or personalized products be accepted for refund. We do not offer refunds for any paid orders.
In case a customer purchases, preorders or reserves a product and would like to cancel the order for any reason including but not limited to delay in receiving the product, change in mind, dissatisfaction, issue in the order or products, they may be eligible for a voucher with credit from our store subject to management approval. No claims are accepted after 7 days from customer receiving their order.

Warranty

As with any natural material, your leather requires care to ensure extended durability. Failure to protect your goods from the following will damage the leather permanently:

• Extreme Temperatures
• Chemicals/Alcohol/Sanitizers
• Constant Water/Sweat Exposure

We only cover product Manufacturing defects reported within 7 days of receiving the product. This does not apply to damage caused by misuse, negligence or normal wear. 

Customers must contact us with a picture of their defective product and a description of why the customer believes the product is defective. Replacement will be subject to Management review and approval.

Refunds, Returns & Exchanges

Under no circumstances will monogrammed or personalized products be accepted for refund. We do not offer refunds for any paid orders.
In case a customer purchases, preorders or reserves a product and would like to cancel the order for any reason including but not limited to delay in receiving the product, change in mind, dissatisfaction, issue in the order or products, they may be eligible for a voucher with credit from our store subject to management approval. No claims are accepted after 7 days from customer receiving their order.

Warranty

As with any natural material, your leather requires care to ensure extended durability. Failure to protect your goods from the following will damage the leather permanently:

• Extreme Temperatures
• Chemicals/Alcohol/Sanitizers
• Constant Water/Sweat Exposure

We only cover product Manufacturing defects reported within 7 days of receiving the product. This does not apply to damage caused by misuse, negligence or normal wear. 

Customers must contact us with a picture of their defective product and a description of why the customer believes the product is defective. Replacement will be subject to Management review and approval.

UAE

• Tabby - 4 installments, 0% interest
• Online payment
• Visa card
• Master card
• Apple Pay (using Safari browser)
• Bank Deposit

GCC

• Tabby - 4 installments, 0% interest (available for Saudi Arabia also
• Online payment
• Visa card
• Master card
• Sadad
• Apple Pay (using Safari browser)

International

• Online payment
• Visa card
• Master card
• Apple Pay (using Safari browser)